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Returns/Exchanges

Returning Merchandise Back to Lou Lou Online Store

  • You have 30 business days to return ALL regularly priced merchandise back to the online store from the order date
  • All items must be unworn and include the packing slip; there should be no visible signs of wear 
  • Gift cards are final sale and may not be exchanged or returned
  • Sale or promo code items excluding free shipping can be returned in exchange for a web-only gift card for the purchase amount
  • Online orders may NOT be returned in stores. In-store orders may NOT be returned online

Returning Merchandise Purchased In-Store: 

Our return policy is to accept regular price merchandise purchased in-store within 30 days of purchase, for EXCHANGE or STORE CREDIT ONLY:

  • We will accept merchandise that is unworn with original receipt & lou lou tags attached
  • All sales on discounted items are final
  • Orders made online cannot be returned or exchanged in store. Orders made in-store may not be returned or exchanged online
  • Store credit is valid at any physical location. Credits cannot be used for online purchases. Please see terms on back of card

Directions for Returning Items:

  1. Complete the chart sent to you in your package to returned/exchanged.
  2. Pack and seal your return items securely (in the original package if possible). 
  3. Include this packing slip with your return merchandise.
  4. Mail your package to:

lou lou

Attention: Web Returns

44225 Mercure Circle Suite 120

Sterling, VA 20166

**Please note that no pre-paid address label is provided. You are responsible for all return shipping fees via the carrier of your choice. Using FedEx or UPS will ensure the fastest delivery back to us. 

lou lou suggests you obtain a return tracking number for your reference.