Returning Merchandise Purchased Online:
- You have 30 business days from the order date to return ALL regularly priced merchandise.
- All items must be unworn and include the packing slip; there should be no visible signs of wear.
- Gift cards are final sale and may not be exchanged or returned.
- Sale or promo code items (excluding free shipping) can be returned in exchange for a web-only gift card for the purchase amount.
- In-store purchases may NOT be returned online; and online purchases cannot be returned in-store.
Returning Merchandise Purchased In-Store:
Our in-store return policy is to accept full priced merchandise purchased in-store within 30 days of purchase, for EXCHANGE or STORE CREDIT ONLY:
- We will accept merchandise that is unworn with original receipt and lou lou tags attached.
- All sales on discounted items are final.
- Orders made in-store may not be returned or exchanged online.
- Store credit is valid at any physical location. In-store gift cards can only be accepted in physical stores.