Returning Merchandise Back to lou lou Online Store

  • You have 30 business days from the order date to return ALL regularly priced merchandise 
  • All items must be unworn and include the packing slip; there should be no visible signs of wear.
  • Gift cards are final sale and may not be exchanged or returned
  • Sale or promo code items (excluding free shipping) can be returned in exchange for a web-only gift card for the purchase amount
  • In-store purchases may NOT be returned online; and Online purchases cannot be returned In-store.

Returning Merchandise Purchased In-Store: 

Our return policy is to accept regular price merchandise purchased in-store within 30 days of purchase, for EXCHANGE or STORE CREDIT ONLY:

  • We will accept merchandise that is unworn with original receipt & lou lou tags attached
  • All sales on discounted items are final
  • Orders made in-store may not be returned or exchanged online.
  • Store credit is valid at any physical location. In-store gift cards can only be accepted in physical stores.  If you need to use a gift card online, please contact for assistance!

Click here for our Return/Exchange portal.

Keep up With us on Instagram