Returning Merchandise Back to lou lou Online Store
- You have 30 business days from the order date to return ALL regularly priced merchandise
- All items must be unworn and include the packing slip; there should be no visible signs of wear.
- Gift cards are final sale and may not be exchanged or returned
- Sale or promo code items (excluding free shipping) can be returned in exchange for a web-only gift card for the purchase amount
- In-store purchases may NOT be returned online; and Online purchases cannot be returned In-store.
Returning Merchandise Purchased In-Store:
Our return policy is to accept regular price merchandise purchased in-store within 30 days of purchase, for EXCHANGE or STORE CREDIT ONLY:
- We will accept merchandise that is unworn with original receipt & lou lou tags attached
- All sales on discounted items are final
- Orders made in-store may not be returned or exchanged online.
- Store credit is valid at any physical location. In-store gift cards can only be accepted in physical stores. If you need to use a gift card online, please contact firstname.lastname@example.org for assistance!
Click here for our Return/Exchange portal.